FAQ

Are the photos the actual records I'm buying?

For new records, yes — you get a sealed copy. For used records, photos are stock images unless noted, and every used record is graded individually. Want to see the exact copy? Call us at (305) 452-8636 and we'll pull it for you.

How do you grade used records?

We grade visually and spot play-test using the Goldmine standard (Near Mint, VG+, VG, and so on). Grading is honest but always a little subjective — if a record plays defective, our return policy has you covered.

How long does shipping take?

Orders ship within 1–2 business days via USPS Media Mail, which usually arrives in 3–8 business days. See our Shipping Policy for details.

Can I pick up my order at the store?

Yes — free in-store pickup is available at checkout, and we'll have it ready within the hour.

When is my pre-order charged and shipped?

Pre-orders are charged at checkout and ship on or right after release day — or you can pick yours up at the shop on release day. You can cancel within 7 days of purchase; after that, your copy is ordered from our distributor and the pre-order is final.

How does the Endo Collectors Club work?

It's our monthly membership. Green ($5.99/mo) gets 10% off used vinyl, used CDs and Endo merch. Gold ($9.99/mo) gets 15% off the same, plus free shipping on orders $50+. Both include double raffle entries at event giveaways and Member Day once a month. Your discount applies to the order you join with. After that, sign in with your email before you shop online so it applies at checkout. See the Collectors Club page for details.

Do you buy records?

Yes! We buy vinyl every week for cash or store credit — check out our Sell Your Records page. Monday through Thursday is the best time to bring a collection by.

What payment methods do you accept?

All major cards, PayPal, Shop Pay, Apple Pay and Google Pay online. Cash and cards in store.

What if my order arrives damaged?

Contact us through our contact form within 48 hours of delivery with photos and we'll make it right with a replacement or store credit.

Can I return a record?

We offer exchanges and store credit — no refunds. Sealed records can be exchanged within 14 days, and defective used records within 7 days. Full details on our Return Policy page.

Do you take CDs?

Due to the increase in recent CD trade-ins, we're currently only accepting donated CDs.